Refund policy

Enjoy hassle-free refunds within 30 days of your purchase.

No questions asked.

Whether it’s not your style, or you just changed your mind - it doesn’t matter.

It’s free.

To start a refund, contact us at support@thisiswallet.com.

We’ll send you instructions on how and where to send your package.

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

If you want an exchange, contact us at support@thisiswallet.com.

If your order is shipped to the European Union, you can cancel or return your order within 14 days, for any reason and without justification.

And no worries, we’ve also got you covered for 30 days as above.

Once we’ve received your return you’ll be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your refund and you haven’t received it, please contact us at support@thisiswallet.com.